Implementing the Seven Principles:
From the October 1996 AAHE Bulletin.
In March 1987, the AAHE Bulletin first published Seven Principles for Good Practice in Undergraduate Education. With support from Lilly Endowment, that document was followed by a Seven Principles Faculty Inventory and an Institutional Inventory (Johnson Foundation, 1989) and by a Student Inventory (1990). The Principles, created by Art Chickering and Zelda Gamson with help from higher education colleagues, AAHE, and the Education Commission of the States, with support from the Johnson Foundation, distilled findings from decades of research on the undergraduate experience.
Several hundred thousand copies of the Principles and Inventories have been distributed on two- and four-year campuses in the United States and Canada. (Copies are available at cost from the Seven Principles Resource Center, Winona State University, PO Box 5838, Winona, MN 55987-5838; ph 507/457-5020.) Eds.
Since the Seven Principles of Good Practice were created in 1987, new communication and information technologies have become major resources for teaching and learning in higher education. If the power of the new technologies is to be fully realized, they should be employed in ways consistent with the Seven Principles. Such technologies are tools with multiple capabilities; it is misleading to make assertions like Microcomputers will empower students because that is only one way in which computers might be used.
Any given instructional strategy can be supported by a number of contrasting technologies (old and new), just as any given technology might support different instructional strategies. But for any given instructional strategy, some technologies are better than others: Better to turn a screw with a screwdriver than a hammer a dime may also do the trick, but a screwdriver is usually better.
This essay, then, describes some of the most cost-effective and appropriate ways to use computers, video, and telecommunications technologies to advance the Seven Principles.
1. Good Practice Encourages
Contacts Between Students and Faculty
Communication technologies that increase access to faculty members, help them share useful resources, and provide for joint problem solving and shared learning can usefully augment face-to-face contact in and outside of class meetings. By putting in place a more distant source of information and guidance for students, such technologies can strengthen faculty interactions with all students, but especially with shy students who are reluctant to ask questions or challenge the teacher directly. It is often easier to discuss values and personal concerns in writing than orally, since inadvertent or ambiguous nonverbal signals are not so dominant. As the number of commuting part-time students and adult learners increases, technologies provide opportunities for interaction not possible when students come to class and leave soon afterward to meet work or family responsibilities.
The biggest success story in this realm has been that of time-delayed (asynchronous) communication. Traditionally, time-delayed communication took place in education through the exchange of homework, either in class or by mail (for more distant learners). Such time-delayed exchange was often a rather impoverished form of conversation, typically limited to three conversational turns:
The conversation often ends there; by the time the grade or comment is received, the course and student are off on new topics.
Now, however, electronic mail, computer conferencing, and the World Wide Web increase opportunities for students and faculty to converse and exchange work much more speedily than before, and more thoughtfully and safely than when confronting each other in a classroom or faculty office. Total communication increases and, for many students, the result seems more intimate, protected, and convenient than the more intimidating demands of face-to-face communication with faculty.
Professor Norman Coombs reports that, after twelve years of teaching black history at the Rochester Institute of Technology, the first time he used email was the first time a student asked what he, a white man, was doing teaching black history. The literature is full of stories of students from different cultures opening up in and out of class when email became available. Communication also is eased when student or instructor (or both) is not a native speaker of English; each party can take a bit more time to interpret what has been said and compose a response. With the new media, participation and contribution from diverse students become more equitable and widespread.
2. Good Practice Develops
Reciprocity and Cooperation Among Students
The increased opportunities for interaction with faculty noted above apply equally to communication with fellow students. Study groups, collaborative learning, group problem solving, and discussion of assignments can all be dramatically strengthened through communication tools that facilitate such activity.
The extent to which computer-based tools encourage spontaneous student collaboration was one of the earliest surprises about computers. A clear advantage of email for todays busy commuting students is that it opens up communication among classmates even when they are not physically together.
For example: One of us, attempting to learn to navigate the Web, took a course taught entirely by a combination of televised class sessions (seen live or taped) and by work on a course Web page. The hundred students in the course included persons in Germany and the Washington, DC, area.
Learning teams helped themselves learn the plumbing and solve problems. These team members never met face-to-face. But they completed and exchanged Myers-Briggs Type Inventories, surveys of their prior experience and level of computer expertise, and brief personal introductions. This material helped teammates size one another up initially; team interactions then built working relationships and encouraged acquaintanceship. This kind of collaborative learning would be all but impossible without the presence of the media we were learning about and with.
3. Good Practice Uses Active
The range of technologies that encourage active learning is staggering. Many fall into one of three categories: tools and resources for learning by doing, time-delayed exchange, and real-time conversation. Today, all three usually can be supported with worldware, i.e., software (such as word processors) originally developed for other purposes but now used for instruction, too.
Weve already discussed communication tools, so here we will focus on learning by doing. Apprentice-like learning has been supported by many traditional technologies: research libraries, laboratories, art and architectural studios, athletic fields. Newer technologies now can enrich and expand these opportunities. For example:
4. Good Practice Gives Prompt
The ways in which new technologies can provide feedback are many sometimes obvious, sometimes more subtle. We already have talked about the use of email for supporting person-to-person feedback, for example, and the feedback inherent in simulations. Computers also have a growing role in recording and analyzing personal and professional performances. Teachers can use technology to provide critical observations for an apprentice; for example, video to help a novice teacher, actor, or athlete critique his or her own performance. Faculty (or other students) can react to a writers draft using the hidden text option available in word processors: Turned on, the hidden comments spring up; turned off, the comments recede and the writers prized work is again free of red ink.
As we move toward portfolio evaluation strategies, computers can provide rich storage and easy access to student products and performances. Computers can keep track of early efforts, so instructors and students can see the extent to which later efforts demonstrate gains in knowledge, competence, or other valued outcomes. Performances that are time-consuming and expensive to record and evaluate such as leadership skills, group process management, or multicultural interactions can be elicited and stored, not only for ongoing critique but also as a record of growing capacity.
5. Good Practice Emphasizes
Time on Task
New technologies can dramatically improve time on task for students and faculty members. Some years ago a faculty member told one of us that he used technology to steal students beer time, attracting them to work on course projects instead of goofing off. Technology also can increase time on task by making studying more efficient. Teaching strategies that help students learn at home or work can save hours otherwise spent commuting to and from campus, finding parking places, and so on. Time efficiency also increases when interactions between teacher and students, and among students, fit busy work and home schedules. And students and faculty alike make better use of time when they can get access to important resources for learning without trudging to the library, flipping through card files, scanning microfilm and microfiche, and scrounging the reference room.
For faculty members interested in classroom research, computers can record student participation and interaction and help document student time on task, especially as related to student performance.
6. Good Practice Communicates
New technologies can communicate high expectations explicitly and efficiently. Significant real-life problems, conflicting perspectives, or paradoxical data sets can set powerful learning challenges that drive students to not only acquire information but sharpen their cognitive skills of analysis, synthesis, application, and evaluation.
Many faculty report that students feel stimulated by knowing their finished work will be published on the World Wide Web.With technology, criteria for evaluating products and performances can be more clearly articulated by the teacher, or generated collaboratively with stu- dents. General criteria can be illustrated with samples of excellent, average, mediocre, and faulty performance. These samples can be shared and modified easily. They provide a basis for peer evaluation, so learning teams can help everyone succeed.
7. Good Practice Respects
Diverse Talents and Ways of Learning
Technological resources can ask for different methods of learning through powerful visuals and well-organized print; through direct, vicarious, and virtual experiences; and through tasks requiring analysis, synthesis, and evaluation, with applications to real-life situations. They can encourage self-reflection and self-evaluation. They can drive collaboration and group problem solving. Technologies can help students learn in ways they find most effective and broaden their repertoires for learning. They can supply structure for students who need it and leave assignments more open-ended for students who dont. Fast, bright students can move quickly through materials they master easily and go on to more difficult tasks; slower students can take more time and get more feedback and direct help from teachers and fellow students. Aided by technologies, students with similar motives and talents can work in cohort study groups without constraints of time and place.
Evaluation and the Seven
[For more about the Flashlight Project, see Stephen Ehrmanns Asking the Right Questions: What Does Research Tell Us About Technology and Higher Learning? in the March/April 1995 Change. Or, check out the Flashlight Projects website at http://www.tltgroup.org/programs/flashlight.html]
Technology Is Not Enough
Faculty members who already work with students in ways consistent with the Principles need to be tough-minded about the software- and technology-assisted interactions they create and buy into. They need to eschew materials that are simply didactic, and search instead for those that are interactive, problem oriented, relevant to real-world issues, and that evoke student motivation.
Institutional policies concerning learning resources and technology support need to give high priority to user-friendly hardware, software, and communication vehicles that help faculty and students use technologies efficiently and effectively. Investments in professional development for faculty members, plus training and computer lab assistance for students, will be necessary if learning potentials are to be realized.
Finally, it is appropriate for legislators and other benefactors to ask whether institutions are striving to improve educational practice consistent with the Seven Principles. Much depends on the answer.
Note: This article draws on Arthur Chickerings participation in The Future of Face-to-Face and Distance Learning in Post-Secondary Education, a workgroup chaired by W.L. Renwick as part of a larger effort examining The Future of Post-Secondary Education and the Role of Information and Communication Technology: A Clarifying Report, carried out by the Center for Educational Research and Innovation, Organization for Economic Cooperation and Development. Paris: 1993, 1994.
Copyright © 2008 - American Association for Higher Education and Accreditation